With Joint and Several Liability (JSL) legislation now firmly embedded within the
temporary labour sector's supply chain, the landscape has fundamentally shifted.
Understandably, this regulatory evolution has introduced a degree of fear among
recruitment agencies and Managed Service Providers (MSPs).
In response to JSL, Preferred Supplier Lists (PSLs) have been rigorously reviewed and refined. We have witnessed a surge in the appointment of "accredited" providers, where sheer size and financial turnover have frequently become the primary qualifying criteria for umbrella companies seeking preferred status.
While these rigorous financial and compliance safeguards are perfectly acceptable and, given the nature of the legislation, they raise an important question: has the sector sacrificed quality for compliance?
Quality and Compliance: The Perfect Combination
At Champion, we firmly believe that compliance and financially driven indicators must never supersede quality. Quality and compliance are not mutually exclusive; rather, they are the perfect combination.
As an FCSA-accredited and SafeRec-certified provider, we help to mitigate compliance risks for our agency partners, but we refuse to let our customer service standards slip in the process. Our philosophy is simple: quality engenders quality. The higher the standard of service we provide to our umbrella employees and agency partners, the higher the quality of service they can provide to their end clients.
It is a win-win scenario that elevates the entire supply chain.
Quality Still Counts
The experiences of our umbrella workers reflect our steadfast commitment to doing things well. We consistently hear positive feedback demonstrating the value of our
approach. As one of our workers recently shared:
"It was my first time using an umbrella company, and their service was
excellent. Great customer service in helping get everything set out (which
was also a really simple process), I've never had any issues speaking to
the team, and any queries were always answered/resolved straight away."
Another contractor echoed this sentiment, confirming the reliability and attentiveness
of our team:
"You have been nothing but helpful and responsive, and I'd happily
recommend you to other contractors I know."
In a market hyper-focused on risk mitigation, doing things the right way still matters.
Agencies that partner with Champion receive rigorous protection alongside a level of
customer service that actively enhances their reputation with clients and candidates
alike.
To discover how Champion Contractors can support your agency and temporary workers, contact our team on 0161 703 2549 or email info@championcontractors.co.uk